"Ward 14"

About: Darlington Memorial Hospital

I would like to thank the staff of Ward14 for the excellent care my mother received this week both in A&E and ward14. She is elderly with dementia but was given a non discriminatory medical work up using the excellent resources of the hospital. She was treated with care, respect and dignity and I am proud of the NHS for which I also work.

In the short time she was in the ward she saw several nurses, a junior doctor and a consultant who also took the time to explain to me what was happening and also try to find out more about her.

A kind HCA also made me a cup of coffee.

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Response from Darlington Memorial Hospital

Thank you for providing feedback on your mother's recent experience at Darlington Memorial Hospital and in particular A&E and Ward 14.

I am very pleased to hear that she had a positive experience and that you are happy with the care she received.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your very kind comments will be shared with both the Ward Manager and Matron to pass onto the staff on your behalf.

I know they will be encouraged by your positive comments.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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