"Good Treatment. Poor Admin"

About: Chelsea & Westminster Hospital

I have attended numerous out-patient clinics. Treatment is satisfactory. Admin is not. Expect long hold times on appointments telephone number the hospital letter refers you to, only to be told they have no appointments for the clinic you need to visit and that it makes its own appointments and will call you back. The last three times, I tried this did not happen. Took up the matter with senior administrator in 2015. Exact same issue in 2016. System needs a complete rethink. In the private sector, this would not be tolerated

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Responses

Response from Chelsea & Westminster Hospital

Dear Sir/Madam,

Thank you for your feedback on your appointment with the Opthalmology Department at Chelsea & Westminster Hospital. We are sorry to hear that you did not have a good visit. I have forwarded these comments to the relevant department. Please contact us on the PAL email address if you need to speak to us regarding your time with us? pals@chelwest.nhs.uk

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