"how the staff on the wards treat family members"

About: The Royal London Hospital

I am sorry I am writing a letter to say I am not very happy how be tread family and patients.

Can I say one thing if that case I got told that I cant travel in amburance with a family because insurance. If that right

I think it will be better for the staff and the patients if they want member of they family to with the should do it more comfulable and less stress ful travling to a diffent hospital.

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Responses

Response from The Royal London Hospital

We are sorry to hear that you are not happy with how you were treated. If you would like us to look into this further we ask that you contact our Patient, Advice and Liaison Service (PALS) on 020 3594 2040 or by email: pals@bartshealth.nhs.uk to provide us with more detailed information. If you provide us with dates and times of transport and the patient surname we can look into this.

Kind regards

Barts Health NHS Trust

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