"Happy with my son's therapy"

About: Macclesfield District General Hospital / Paediatric Speech and Language Therapy

(as the patient),

My son was seeing a speech therapist who I felt was not very competent. I was told that she left. I am now very happy with the person who is managing my son's therapy.

I didn't feel able to inform the department of my concerns; I wasn't sure who to contact. I obviously couldn't tell the therapist herself because it would have been uncomfortable.

Perhaps patients could complete a leaflet to voice any concerns which could be passed to head of department.

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Responses

Response from East Cheshire NHS Trust

We are very sorry to hear of your first experience of the speech and language therapy service.

All clients referred to children’s speech and language therapy are sent an information leaflet about the first appointment and what may happen afterwards. It also has information about how to contact the department and how to make a complaint. Leaflets on how to make a complaint are also available in the waiting rooms of clinics. Contact details for the department are included on the letter heads of correspondence. We are sorry if you have not had access to a copy of this.

Alongside the expansion of our survey programme for 2010 we will consider the suggestion for a leaflet that can be completed and sent back to the department.

The concern that triggered this suggestion is best addressed by contacting the department directly and asking for the manager or team leader. Staff answering telephone enquiries are trained to direct the calls appropriately and discretely and advise on how to make a complaint. Please do not hesitate to contact the department as detailed on your letter.

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