"My son underwent an operation ..."
About: University Hospital Of North Durham University Hospital Of North Durham Durham DH1 5TW
Posted by Joanne (as ),
What I liked
My son underwent an operation and stayed overnight in the Tree Top Ward. All staff were extremely friendly and helpful. They work extremely hard in what I imagine are very difficult circumstances.
What could be improved
The discharge process was quite lengthy, we waited from 11am to 2.30pm for a doctor to sign the release notes. When you are waiting to go home 5 minutes can seem an eternity, it would have been better had we been told it could take a few hours to get the discharge letter.
Thank you to all the staff you do an excellent job and you're probably not told often enough. Thank you also for arranging a visit from the Sunderland players.