"Not very much at all"

About: Leicester Royal Infirmary

(as the patient),

What I liked

Not very much at all

What could be improved

The receptionist in A and E was rude to potential patients, everyone was kept waiting for a very long time.

Anything else?

I attended A and E one Friday evening with a very badly damaged foot. It was bleeding profusely through my bandages all over the A and E floor. They told me to sit down so i lost my place in the queue, it took a long time for staff to clean the blood away. The person that put stitches into my foot refused to give me local anaesthetic beforehand. They said ' god, have you not had children?'. I was made to feel like an extreme inconvenience. I then had to walk through the hospital barefoot apart from the bandage that the nurse put on. Disgusting!

Story from NHS Choices

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Responses

Response from Leicester Royal Infirmary

Thank you for taking the time to leave your comments about your experience at Leicester’s Hospitals. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you would still like you comments to be investigated or passed onto the clinical team involved, please contact PILS on 08081 788337 or online at www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/. If you have any other specific questions or comments, please feel free to contact us on communications@uhl-tr.nhs.uk. Thank you Communications Team Leicester’s Hospitals

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