"I requested to go this hospital ..."
About: The Royal National Orthopaedic Hospital (Stanmore) The Royal National Orthopaedic Hospital (Stanmore) Stanmore HA7 4LP
Posted by Angelmouse (as ),
What I liked
I requested to go this hospital for my out patient physio due to it's speciality and the fact that it was close to work and would be more convenient. However, I don't think that I should have bothered.
What could be improved
I found the physio department totally lacking in respect for the patients. My appointments were cancelled at short notice on three occasions, I witnessed a manager 'telling off' porters in the waiting room and my physio showed absolutely no interest in helping me. My appointments lasted about 3 minutes with the next 10 minutes waiting whilst she found her diary to book the next appointment!
It may be due to the age of the hospital but I found it degrading being treated in a curtained off area with no privacy, whilst the physios asked me and other patients about our personal difficulties. Maybe someone should train the staff in person-centred care - we are not a number to be processed!