"I requested to go this hospital ..."

About: The Royal National Orthopaedic Hospital (Stanmore)

(as the patient),

What I liked

I requested to go this hospital for my out patient physio due to it's speciality and the fact that it was close to work and would be more convenient. However, I don't think that I should have bothered.

What could be improved

I found the physio department totally lacking in respect for the patients. My appointments were cancelled at short notice on three occasions, I witnessed a manager 'telling off' porters in the waiting room and my physio showed absolutely no interest in helping me. My appointments lasted about 3 minutes with the next 10 minutes waiting whilst she found her diary to book the next appointment!

Anything else?

It may be due to the age of the hospital but I found it degrading being treated in a curtained off area with no privacy, whilst the physios asked me and other patients about our personal difficulties. Maybe someone should train the staff in person-centred care - we are not a number to be processed!

Story from NHS Choices

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Response from The Royal National Orthopaedic Hospital (Stanmore)

Thank you for taking the time to place your comments on this website. We are sorry to hear about your recent experience of our physiotherapy department. So that we may respond more fully to your concerns, please contact our Customer Care Manager, RNOH NHS Trust, Brockley Hill, Stanmore, Middlesex HA7 4LP. Thank you

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