"Response to my recent emergency and subsequent..."

About: Queen's Hospital (Romford)

Having been taken in to to A&E by ambulance with severe breathing difficulty,my immediate care was excellent.I was transferred approximately five hours later to MRU,there,again I cannot fault the care I was given.Two?days later I was cared for on Bluebell A, until my discharge on the evening of 16th January.Throughout my stay, I received good care in general.My concern was that on several occasions I was given two different drugs together,to which I had a adverse reaction. Taking them separately was not a problem,but repeatedly I was given them together,unless I intervened. This left me rather anxious that information regarding this was either not recorded,or nurses weren't taking note of my situation.Also,some of the nurses,and a doctor,I found difficult to understand.I thought their English not good

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Responses

Response from Queen's Hospital

Thank you for taking the time to make us aware of your experience. It is wonderful to hear that the care you received in our Emergency Department and our Medical Receiving Unit was good. However, I will ensure your concerns and feedback relating to the nursing staff on Bluebell A is passed to the Senior Sister so that she is aware of your feedback.

Yours Sincerely

Kathryn Halford

Chief Nurse

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