About: Darent Valley Hospital Darent Valley Hospital Dartford DA2 8DA
Posted by Anonymous
I am writing this from Darenh Valley hospital at the moment. I took my 6 year son due to palpitations and chest pain. After registering with the receptionist I was told to sit and wait. The receptionist must have deemed it unnecessary to inform me it is meant to be at the Children A&E department. After sitting almost 2 hours my son started feeling the discomfort and I went back to the other receptionist and said it does not seem right I am waiting 2 hours with a little boy with chest pain. The receptionist then informed me I was in the wrong sitting room. I appreciate they are busy but that attitude could cause someone their life. The nurses and doctors work very hard and this should not be dampened by a receptionist.
This complaint has nothing to do with the service were receive as it was great but the attitude of the receptionist.