"Podiatry Department"

I have just come across the two reviews on this site for the Podiatry Department which I have been attending regularly for about the last five years as I am an insulin dependent diabetic. I have found one particular receptionist unhelpful when trying to book my follow up appointments. I was an NHS manager for nearly forty years and I had to speak to the head of the Podiatry Department last year about the difficulties with the receptionist and told them that I would write a letter to the Chief Executive if the difficulties persisted. There has been a very small improvement but the underlying problem still persists. If the Podiatrist tells you to come back within a certain timescale I fail to understand why one cannot make an appointment at the time one is in the Department instead of having to phone up and be told they are fully booked and the time scale between appointments increases. Future appointments can be made because on a couple of occasions the Podiatrist treating me has made them at the time. In my opinion the receptionist seems to have too much autonomy needs to be spoken to about the obstacles they put in the way when patients phone up for their appointments.

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Response from Clacton Hospital

Anglian Community Enterprise would like to thank you for leaving comments about our service. Whilst it is always disappointing to read that patients are unhappy, it does however give us the opportunity to improve the quality of the care and service we provide. Whilst we are unable to answer your individual comments on this website, we would very much welcome the opportunity to talk to you further in order to address your concerns. If you would contact the Anglian Community Enterprise Complaints team on 0800 819 9030 or at ACECIC.patientexperience@nhs.net.

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