"Poor communication skills by reception staff at..."
About: Queen Elizabeth I I Hospital (Welwyn Garden City) Queen Elizabeth I I Hospital (Welwyn Garden City) Welwyn Garden City AL7 4HQ
Posted by SH service user
This is the second time in the UCC. Greeted by a friendly volunteer who is helpful gives a first great impression.
However, than it starts to go wrong.
With everybody overhearing you a triage nurse asks you questions in earshot of everyone else waiting.
The 2 reception staff members on both occasions have some of the poorest communication skills I encountered for a long time.
They stare at their computer screens not acknowledging you at first, then no greeting, no smile, no gentle kind tone in their voice a very factual conversation.
No indication what the wait might be, the board is out of date by 2 hours giving an update on waiting times.
I split my review in this negative part.
A second one will highlight the excellent care by the team once I am seen by the team.