"I hope this gets to the staff that helped me..."

About: University Dental Hospital

I attented the morning drop in at the dental hospital and after a short wait i was taken into triage room to have my tooth looked at. The two nurses who were in there couldnt of done any more to help/make me feel at ease because i was very nervous and upset. An absolute credit to your team and the most warm and welcoming nurses i have ever met.

I managed to get an appoitment the same day to come back and have my tooth taken out. Again i got very nervous and upset but another nurse came through and said they would stand there with me while i had my tooth taken out and all the way through this nurse and the dentists made sure i was okay throughout and kept telling me how well i was doing. The nurse from the triage also came in to see how i was doing.

All your team went above and beyond and i would 100% reccomend you to anyone and everyone.

An absolute asset to then NHS. Thank you! Laura Keeley

Story from NHS Choices

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Response from Patient Experience Lead, Central Manchester University Hospitals NHS Foundation Trust

Thank you for taking the time to post your positive feedback on the NHS Choices website regarding the care and service you experienced in the Maxillo-Facial Department at the University Dental Hospital of Manchester.

We are always pleased to receive such positive feedback, which clearly reflects the hard work and dedication of our staff. Whilst we expect our staff to offer the very best possible service, it is always great to read when we have exceeded expectations.

We can assure you that your feedback has been shared with the Lead Nurse of the Dental Hospital, so that your experience can also be shared with the wider team.