"Poor"

About: Royal Preston Hospital

The excessive length of time patients with small children had been waiting to be discharged did not seem to be a problem, and no explanation was given at any time by staff.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you for taking the time to provide your feedback. I can fully appreciate how distressing and frustrating it can be to have to wait a considerable length of time to be discharged home. Please be assured that as a Trust, we are working to improve our discharge processes for all patients, to include trying to minimise delays that are incurred as a result having to wait for discharge paperwork or medication.

  • {{helpful}} of {{total()}} people think this response is helpful

Response from Royal Preston Hospital

Thank you for taking the time to provide your feedback. We can fully appreciate how distressing and frustrating it is to have to wait for the discharge process to be completed, particularly where there are young children invoolved. Please be assured that the Trust is currently undertaking a significant amount of work to improve patient flow and to ensure that processes are in place to discharge patients in a timely manner and to try and ensure they are not kept waiting whilst discharge paperwork and medication is provided.

  • {{helpful}} of {{total()}} people think this response is helpful