"Very poor Physiotherapy Service!"

About: Croydon University Hospital

Trying to get through to the physiotherapy department is impossible.

The numbers given ( 020 8274 6847 / 020 8274 6828) go to an answering machine which says 'due to high volumes of calls our lines are very busy so we cannot take your call, visit our website where you can fill a form to contact us'. What if you are elderly and do not have access to a computer?

The main switchboard puts you through to the same numbers which gives the same unhelpful message.

This problem has been going on for a year!!!

Had the same issue last year and the reason given was that the whole department had gone on a 2 day course! The Manager should phase training so that the phones are manned at all times.

Why should patients have to call PALS to complain and leave a message.

Is anyone at Croydon University Hospital interested in improving this service? Please do not offer the excuse of problems with phone lines or all staff on training - this is wearing a little thin!

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