"Radiology CT Experience"

About: West Cumberland Hospital

It is no secret, the reputation of the NHS in Cumbria presently leaves something to be desired so it was with some apprehension and with quite low expectations that I attended yesterday for an investegative CT scan.

It s because of my low expectations prior to yesterdays experience that I am making these comments. - I could not have been more wrong in those expectations.

The whole process from appointment admin. through to conclusion of the procedure was handled in the most efficient, friendly and professional way. But additionally and without exception, all of the staff that I encountered were pleasant of demeanor, patient, sensitive to my situation and needs and most of all, friendly and gave the impression of being truly engaged with their purpose. In this regard I would mention specifically the CT Nurse.

These perhaps seem unimportant aspects of the process but truly,from the patient's perspective they make all the difference.

Well done Whitehaven and thanks.

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Responses

Response from West Cumberland Hospital

Thank you for taking the time to post your comments. It is particularly pleasing that you had a totally unexpected experience and I am delighted it was so positive. The staff work tremendously hard to ensure patients are put at ease, remain aware of all the tests going on and generally involved with their care.

I will pass your comments to the head of the department and also the Director of Nursing and they will be shared with the team involved.

best wishes

Helen

North Cumbria University Hospitals NHS Trust

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