"Renal colic sufferer on waiting list"

About: Freeman Hospital

I have suffered from renal colic since April 2015. After a referral from my doctor I have had a number of operations and appointments from March last year. The initial checks for cancer were done reasonably quickly and I never had to chase up an appointment. Since being told in May 2015 that I did not have cancer I have had to constantly chase up subsequent appointments. I am now waiting for an appointment to see a nephrologist.

I was told that I would be referred to a nephrologist at the beginning of October 2015 and again on 3rd December 2015. I rang renal services today and they have advised that they did not receive the paperwork in their department. After looking at a database they saw a letter which referred me but was not in the format of a referral. They said they would photocopy it and action it. I now have to wait for a letter advising me of my appointment. The member of staff also advised that the next available appointment was in March 2016.

I have suffered from renal colic most of the time since April 2015. Currently, I am passing many stones every 7 to 10 days.

I have several types of painkillers including codeine and morphine. The latter two I have to take regularly. This is very painful and I can not take this pain anymore. To be told that there are no appointments before March I find is unreasonable given that I was told I would be referred in October 2015 and then again on 3rd December 2015. The transferring of paperwork between urology and renal services is not working as it should. If I had not chased up my appointment I know I would still be waiting in vain.

It is disappointing that I will have to suffer more pain before I am seen. I need help to stop these stones from forming and I don't know who else can help me.

If anyone knows of anywhere else I can get help please let me know.

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Response from Freeman Hospital

We are very sorry to hear of this situation and for any distress caused. Your experience falls far short of the service that we pride ourselves in providing and would request that you contact Miss Jo Noble, Directorate Manager on 0191 2137661 or jo.noble@nuth.nhs.uk, who would like to review your specific situation and investigate this further. We are keen to ensure that this does not happen again and to ensure that your appointment takes place as soon as possible.

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