"Excellent trustworthy security team. Great..."

About: Queen's Hospital (Romford)

I just wanted to express my sincere thanks to your extremely helpful and professional hospital security department. I was stupid enough to leave my shiny new phone on one of the car park ticket machines today, 22nd Jan 2016. I realised my error about 40 minutes later and called the hospital switchboard who were very kind and friendly and put me through to your security department.

The person who answered was really friendly and patient with me even when I got the time of my departure wrong by 20 minutes. They patiently searched the recording to find me leaving the car park,spotted me place my phone on top of the machine and then walk off without it. They then watched the recording in fast mode to see if anyone had taken my phone right up to present time when it was still there, then they sent one of the staff to collect it while they watched the camera. When they had it back in the security office they were very thorough in making sure it was my phone by asking all sorts of identifying questions. I came back with my two 5 year old girls to collect the phone but one of them needed a blood test so we rushed there to try to have that done before the department closed at 4.30. Amazingly the security staff recognised me from the recording and met us at the blood test door to introduce them-self, what a very pleasant person, they told us to have a seat when we had finished the blood test and they would be back in a while to help us and sure enough that's exactly what happened. They then took us to the security office and returned my phone.

I really was not expecting to see my phone again and consider my self extremely fortunate to have it returned but then to have it returned to me in such a friendly professional manner i consider extremely good service and a credit to the hospital.

Thank you for having such a trustworthy security team and thank you to the team for the return of my phone. Oh and while we are at it, thanks for the lovely blood takers who always treat us so nicely when my little 5 year old goes in there, it makes life so much easier when people are friendly, pleasant and kind. My little one actually enjoys going to have blood taken at Queens and although it might hurt just a tiny bit she really doesn't mind because everyone is so kind to her

Please pass on my sincere thanks to all concerned including the lovely staff on the switch board.

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Response from Queen's Hospital

Thank you for taking the time to make us aware of your experience. I was very pleased to hear that all the staff you met went out of their way to provide you with the best experience possible. I will ensure your comments are passed onto them.

Yours sincerely

Kathryn Halford

Chief Nurse

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