"I cannot speak too highly of the attention all round"

About: East Surrey Hospital / Accident and emergency

(as a relative),

After waiting 2 hours in the waiting room, which was shorter than I had I expected, received several scans, ECG, Xrays blood and urine tests, all given with great kindness and efficiency by the paramedics, nurses and doctors. I cannot speak too highly of the attention all round, not least the advice given on my discharge around midnight.

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Responses

Response from Cathy White, Patient Experience Lead, Patient Experience Team, Surrey and Sussex Healthcare NHS Trust

Dear Ingeborg,

Thank you for your very positive comments about visiting our emergency department. I will ensure that your feedback is passed on to our staff who will appreciate your observations about their kindness, efficiency and the advice you were given.

With best wishes,

Cathy White

Patient Experience Team

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