"Upset at the way I was spoken to"

About: Derbyshire Community Health Services NHS Foundation Trust / Dental care

(as the patient),

I was referred to a dentist at the Longeaton Health Centre by my own dentist to try alternative dental treatment without having injections, which terrify me.

Two weeks ago I had an operation at the Queen’s Medical Centre and I wanted to let the new dentist know about this as it may have affected the way I was treated. I was thinking about the medication they would give me and how this may react with the earlier treatment.

I called several times in the week before my appointment and was called back with different advice from different dental nurses etc at the Health Centre. Finally, the day before my appointment the dentist called, was very patronizing, said I should not be taking advice from anyone except from the dentist. I pointed out that I had called on numerous times and it seemed like everyone had called me back except for her.

I was referred to this practice because I get very anxious over dental treatment, however they have done nothing to reassure me or ease my fears. I was really upset at the way the dentist spoke to me.

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Responses

Response from Lisa Hallam, Patient Support Officer, Derbyshire Community Health Services NHS Foundation Trust

We are sorry to hear that your experience at Long Eaton Health Centre was poor. We are very concerned to hear about your issues. Our promise to all our patients is that you will always feel welcome and valued and that your care meets your individual needs. We are sorry that this wasn't your experience when you attended this health centre.

In order for us to investigate this further could you please contact the Patient Experience Team on this number (01773 525119) to discuss what happened in more detail. We can then address this with the service and look at what needs to be improved. We can also discuss whether you want to make a complaint. I look forward to hearing from you.

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