"My child was seen quickly in the ..."

About: Harrogate District Hospital

(as the patient),

What I liked

My child was seen quickly in the E.D. The childrens ward where he was transfered was bright and decorated with child friendly artwork. The ward provides food for breastfeeding mums which was very helpfull as i felt unable to leave my child.

What could be improved

Children's nurses in the ED as those who cared for my child seemed farid of him and unsure. They were not knowledgable of children's illnesses. Rude np on the children's ward. Nurses on the children's ward ignored me wen i came to ask for help, it seems chatting to there collegues about sat night is more important!

Story from NHS Choices

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Response from Harrogate District Hospital

Thank you for your feedback, which is always taken on board. We are pleased that you found most aspects of our service to be of a high quality, but we recognise that there is always room for improvement and I will ensure that your comments are pased on.

Chris Watt

Head of Communications

Harrogate and District NHS Foundation Trust

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