"Emergency attendance and In-patient stay"

About: William Harvey Hospital / Accident and emergency

(as a relative),

Excellent care A&E, ITU and CM2 at EKHUFT. My mum attended A&E In a very unstable condition due to acute kidney injury. She was attended to in the most professional skilled manner by the team.

Particularly good care and attention by RN Raquel who made both my parents feel safe and cared for at a worrying time. Once stabilised she was transferred to ITU where again the care was faultless.

RN Ruth was great and again all Trust values seen which made a traumatic experience reassuringly safe for mum and family. Thanks to the great care mum was transferred to CM2 where again great care aided her recovery and enabled her safe discharge home.

I have named a couple of nurses but in fact every health care professional was great and we would like to express our thanks and gratitude. A credit to the profession.

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Responses

Response from William Harvey Hospital

Thank you very much for your kind comments about the staff who cared for your mother during this episode.

It is good to hear that everyone, and especially the nurses who cared for your mother, made both your parents feel safe and cared for.

I do hope that your mother's progress continues.

Thank you again for letting us know.

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Response from Sally Smith, Chief Nurse and Director Of Quality, East Kent Hospitals University NHS Foundation Trust

Thank you so much for your kind feedback. We are always pleased to hear when the staff care for patients and their families with kindness, professionalism and compassion. I do hope your mother is recovering well. Thank you.

Sally

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