"Random acts of kindness"

About: Royal Aberdeen Children's Hospital

(as a parent/guardian),

Patient turned up with child two days early to outpatient appointment.

Instead of turning patient around and facing the journey home the consultant and nurse quite simply spoke to and fitted the family in to avoid further journey resulting in an over run of existing clinic requiring nurse and consultant to stay later.

Not a bad word, not a question asked just straight up excellent patient care at the expense of time and good will of staff involved.

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Responses

Response from Linda Oldroyd, Nurse Consultant Patient Safety and Experience, NHS Grampian

Dear simple observer

What you witnessed was an excellent example of staff going the extra mile. This is something which happens every day in every hospital that I know. Such acts of kindness often go unnoticed and are often not remarked upon. It is therefore lovely to see our staff being acknowledged on a public website, such as Patient Opinion.

Many thanks for taking the time to share what you saw. We will continue going the extra mile as is our want in the NHS. We will pass on your observations to the staff at Royal Aberdeen Children’s Hospital.

Best Wishes

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