"made me feel so at ease"

About: Leeds Dental Hospital

Went today with an abcess. Terrified of dentist so was an ordeal to even go. Once I saw the student, who could tell straight away that I was anxious. The dentist tried to reassure me through out my treatment and though I was shaking all way through the dentist did put me at ease. Gave me the extra time to talk to me. All through the treatment I was informed of exactly what was happening. Glad its over with but students bedside manner was excellent.

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Responses

Response from Leeds Teaching Hospitals

Dear Ms Birkby

Thank you for taking the time to provide us with your feedback, it is wonderful to read that you felt you were put at ease by our staff and that you were kept informed throughout your treatment. I will pass your kind words on to management at the dental hospital so that they can be shared with staff there.

Kind regards

Rosie

Senior Nurse

Patient Experience Team