"Consutant was terrible and disrespectful"

About: York Hospital

So first, the staff (paramedics, nurses, care staff, etc.) were amazing. They were respectful and bent over backward to help us.

If this was a review just of them, I would recommend them every time to anyone who was seeking help.

We also had a good experience with the neurology and psychology teams once my partner finally got to see them.

However, we have had horrid experiences dealing with the consultant in A&E and the consultant that was on duty to see patients when my partner was admitted to the hospital.

My partner arrived in A&E twice in December presenting with strange paralysis related symptoms (not normal weakness or stroke so if you are having the normal symptoms of something I would expect care to be different).

They refused to do even basic blood tests or an EEG/CT scan to try and figure out what might be causing the issue.

Although he was unable to speak or communicate, they refused to put on a monitor to ensure his breathing stayed normal.

The consultant refused a second opinion when it was asked for and then proceeded to ignore the patient.

When he was admitted to the hospital by his GP for the same issue, the consultant on duty did not have any idea what the reasons for his episodes could be (which is fine, doctors don't need to know everything).

However, without taking blood work, doing an EEG or CT scan, speaking to a neurologist or psychologist, speaking with his GP, or having the symptoms match a classic case of anything they considered, the consultant diagnosed his issue as purely mental in nature.

I expressed that I was unhappy with this diagnosis and the doctor ignored me while my partner sat in an episode unable to move or speak for over 12 hours.

The consultant refused multiple requests for a second opinion and did only basic blood work and finally a CT scan after being badgered on the second day of the episode.

When the patient came out of the episode and was able to speak the consultant, he asked to speak to the consultant about the diagnosis of a mental issue at about 5pm.

The consultant flat out refused to see him that night and never spoke to him at all before discharge although with a diagnosis of mental issues you would expect that the consultant would wish to speak to the patient to assess his mental health.

My partner finally got a neurology referral again after repeated requests and the neurologist wondered why there were was no blood work or scan results and why he was not contacted while the patient was in the episode.

Upon discharge, the discharge note was completely incorrect about the timeline and presentation of the episodes (although this information was given both verbally and in a bullet point list).

When the patient called the hospital to ask for them to correct the discharge note, it was so wrong that the secretary couldn't do it.

We have requested his file, but neither he nor I really want to see how wrong it is going to be.

If you have a strange medical condition and you need someone to care, do not go here.

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Responses

Response from Hester Rowell, Lead for Patient Experience, York Teaching Hospital NHS foundation Trust

Thank you for your posting. We do take comments made very seriously and we would like the opportunity to investigate the particular concerns you have raised. If you would like to take this forward, please contact our Patient Advice & Liaison Service (PALS) on 01904 726262 or email pals@york.nhs.uk and they will be pleased to help.

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