"Surgical team were superb but the aftercare was a culture shock"

About: University Hospital Aintree

(as the patient),

The surgical team were superb. However in my opinion the after care on the ward was a disgrace. The nurses I saw seemed to be always busy doing nothing until it came to gossipping, this was a culture shock to previous surgery in the old Walton hospital, with the exception of an elderly Irish nurse who had not forgotten what nursing is supposed to be about

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Responses

Response from NHS Knowsley

Thank you for raising your concerns.

I have forwarded these onto the PALS Team at University Hospital Aintree and they would welcome the opportunity for further discussion with yourself, in respect of your concerns, in order that these may be addressed.

Please do not hesitate to contact the PALS team on 0151 529 3287 if they can provide you with assistance in this matter.

Kind regards

Jacqui Sellek

PALS Co-ordinator

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