"Nursing staff were polite and ..."
About: The Royal Victoria Infirmary The Royal Victoria Infirmary Newcastle Upon Tyne NE1 4LP
What I liked
Nursing staff were polite and the first Consultant was also. The Dermatology drop in melanoma clinic appeared to run smoothly.
What could be improved
The second Consultant in Dermatology was rude, dismissive, did not even introduce himself and managed to examine my wife from a full 3 metres away! We were left with "it's fine". No explanation, no elaboration nothing. We both felt let down and resented especially as we are both doctors ourselves. I really would have thought that with todays emphasis on communication skills in medical education that this Consultant could at least have spoken to us in a civil manner. I am ashamed of my profession!