About: Heartlands Hospital / General surgery Heartlands Hospital General surgery B9 5SS
Posted by robsta (as ),
Whilst my recent medical treatment could not be faulted, I am annoyed with your parking charges. I had a 10: 25 appointment with my consultant.
I politely arrived early for this appointment, as I feel this is good manners. However, I was not seen until 11: 05 am. This 40 minute wait is, I feel, unacceptable when the car park charges are clicking over to the next hour. Consequently I had to pay a 2 hour parking charge for 1 hour and 17 minutes. 40 of these 77 minutes were spent in a waiting room and my actual consultation lasted for about 40 seconds!
Where an appointment time is so late I feel that the administrative staff should be able to write off the extra parking charges caused by excessive lateness.
I then went on to the patient feedback tab for the hospital, sent my message but it came back as undeliverable.