"Colonoscopy"

About: Queen Alexandra Hospital

My husband was taken to QA for a colonoscopy, I don't know why as his previous treatment was at Southampton General.

I did mention this to the GP before the appointment but they seemed to think it was okay. He was in considerable pain, I was not able to give him the enema, again I called the GP to ask if there was a nurse who could do this procedure. I was told no. Predictably it was not possible to do the colonoscopy, the nurse rather stupidly sneered at my inability to give the enema. I am an accountant/archeologist, not a nurse. I did manage the one before the endoscopy but he wasn't in pain then. I was asked for the results of the previous scans, I didn't know, again the sneer, I suggested that it would be on the computer & wasn't it a good idea to read a patients notes. I was told it was a different trust. I thought we had a National Health Service, surely it shouldn't be hard to pass information to a hospital in the same county. An ambulance had picked up my husband & carried him downstairs, reversing the procedure to get him home, for what!

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Responses

Response from Queen Alexandra Hospital

Dear Annia

I am very sorry to read of your husband's experience in the Colonoscopy Unit and that for the attitude of the member of staff you encountered.

Please be assured that your comments have been passed on to the area concerned.

If you would like the opportunity to speak with a senior member of the Colonoscopy Team to discuss the issues you have raised please contact our PALS Team at: PHT.Pals@porthosp.nhs.uk or via the free phone on 0800 9176039 to allow them to obtain further details from you.

Kind regards.

Debbie

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Response from Debra Johns, Patient Experience Officer, Portsmouth Hospitals NHS Trust

Dear Annia

I am very sorry to read of your husband's experience in the Colonoscopy Unit and that for the attitude of the member of staff you encountered. Please be assured that your comments have been passed on to the area concerned.

If you would like the opportunity to speak with a senior member of the Colonoscopy Team to discuss the issues you have raised please contact our PALS Team at: PHT.Pals@porthosp.nhs.uk or via the free phone on 0800 9176039 to allow them to obtain further details from you.

Kind regards.

Debbie

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