"Outpatient booking office wait time"
About: Surrey and Sussex Healthcare NHS Trust Surrey and Sussex Healthcare NHS Trust Redhill RH1 5RH
Posted by nielstch (as ),
On behalf of my son, I called the Booking Office to cancel an appointment.
During the course of the day (06. 01. 2016), I attempted to call the Booking Office 3 times. On each occasion I waited more than 20mins to get through and only on one occasion did I make it into number 10 in the queue - where sat for another 10 mins before hanging up.
On your website (http: //www. surreyandsussex. nhs. uk/patients-visitors/outpatients/) - it states that I can request a callback once an agent becomes available. This function does not work.
It further states that I can leave a message on the booking office phone outside office hours. This function does not work either.
Rather than being a no-show for the appointment, I have made a significant effort to cancel the appointment to save the NHS precious resources. Having key functions that should help reduce waste not working is not contributing to this.
FYI - we are generally very happy with the services we receive at the hospital.