"A&E department is abysmal"

About: Charing Cross Hospital

I unfortunately had to visit the A&E department and I was absolutely appalled by how I was treated by reception staff, triage nurse and the doctor. All three members of staff were dismissive, rude and ultimately failed at their job. I was misdiagnosed and left feeling belittled and dismissed by staff after waiting for 3 hours to be seen.

Do not visit this hospital.

Story from NHS Choices

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Response from Charing Cross Hospital

Imperial College Healthcare NHS Trust is extremely sorry to read your experience in A&E at Charing Cross hospital.

We are sorry for the distress and upset this has caused.

Your comments have been feedback to divisional managers for A&E.

We would like to discuss your concerns further and would encourage you to contact PALS on 0203 313 0088 or email pals@imperial.nhs.uk

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