"Concerned about the very poor communication"

About: Queen's Medical Centre / Trauma and orthopaedics

(as the patient),

I was taken into Queen's Medical Centre in Nottingham because I had injured my elbow. They took me to the x-ray and then told me that I would need an operation and that I may not regain fully use of my elbow joint. No one came to speak to me after this and 4 days later I had an operation and no doctor came to discuss anything with me at all, before or after the operation. So I still do not know the outcome with my arm.

I have a follow-up appointment at the end of Dec and then hopefully I will find out. But I am concerned about the very poor communication between the doctors and the patients that I have experienced. The nursing care was very good, but I felt they were too stretched, with not enough nurses and too many patients to look after. At night elderly ladies were crying for help and I kept getting out of bed to find some nurses. It was the orthopaedic ward which was very busy.

The physiotherapist was excellent and made sure I got my appointment.

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Responses

Response from Helen Limb, Patient and Public Involvement Manager, NHS Rushcliffe Clinical Commissioning Group

Thank you for taking the time to inform us about your recent treatment at the hospital.

I shall forward your comments and concerns regarding poor communication on to the hospital who take patient feedback very seriously. I am pleased the physiotherapist helped you.

Best wishes for your next appointment and the future.

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