"Emergency Mediacal Care"

About: Worcestershire Royal Hospital

On 26th December, my father had to be admitted to Worcestershire Royal. From when he arrived at A&E, the service he got was very good. Both the nurse and A&E registrar checked him out from top to bottom and kept us all informed of what was going on. Unfortunately due to his severe chest infection and other things he had to be admitted to Severn Unit. Once again the staff on Severn Unit were caring and showed commitment to their patients. The whole time he was there he was looked after and both myself and my mother were kept fully informed what was going on, and what progress he was making along the road to recovery. Happily by 31st the various infections he had, had been fully treated and he has now been transferred to the GP community ward at Kidderminster.

So once, again, I do not understand how this hospital keeps getting bad ratings and review, when in out case it was nothing but fist class service from arrival at A&E to transfer to Kidderminster.

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Responses

Response from Worcestershire Royal Hospital

Thank you for leaving your feedback. I am so pleased your father had such a positive experience during his stay at Worcester Royal. It’s lovely to hear your kind comments and that you found the staff to be caring and committed this is the high standard of care we aim to deliver. I will make sure your appreciation is passed on the departments.

We are always very grateful for feedback and it is a real boost to our staff to be told that they are providing good quality care. I am also pleased to hear your father had a good recovery.

Best Wishes

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