"Empathy Costs Nothing"

My partner was finally admitted voluntarily to a psychiatric ward after severl weeks of feeling very low. Although he doesn't normally drink to excess, whilst depressed he had been using alcohol then taking small overdoses of paracetamol. Twice the police were called out to find him when he disappeared after leaving a suicide note. The A&E department at Medway took hours, in fact the 1st time we went home because we couldn't tolerate the wait. The 2nd time I had to pop home to collect something - when I returned to A&E the staff my partner was nowhere to be seen. i was afraid he had walked out in to the cold snowy night where the police had fetched him from earlier that evening. I asked the A&E staff where he was but they were very unhelpful. They said 'oh, it that the alcoholic?' which really annoyed me because he isn't an alcoholic. Her attitude was awful - there was no empathy at all. When I asked the sister for her name to complain, she told me but wouldn't write it down for me and i told her she was putting barriers in my way. Just because staff are busy doesnt mean they can talk disrespectfully to people.