"Great experience when there, follow us..."

Initial appointed delayed as paperwork lost.

However when attended hospital great professional helpful service.

Very clean.

I attended my treatment 2 weeks later and all went very well on the day. Treatment was a success and told I would have a follow up appointment about 4 weeks later with treatment then repeating every 4 months to manage the pain.

That was 5 months ago.

No follow up received not even by phone, despite me making frequent calls to the hospital myself.

The treatment kept my pain away for 4 months but I am now in a worse state than before.

If I had had my follow up treatment after 4 months then I wouldn't be in this pain now.

Story from NHS Choices

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Responses

Response from Circle Reading

Thank you for taking the time to share your valuable feedback with us. We apologise that this was your experience and would like to hear from you directly in order to investigate the issues you have raised further. Our Lead Nurse, Claire Denneny would welcome you to make contact directly on 01189 226888 in order to discuss your patient pathway in person.

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