"Many thanks"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance Torbay Hospital / Accident and emergency

(as a relative),

My granddaughter cut open her forehead down to the bone by tripping onto a sharp rock on Oyster Beach, Paignton. We had to run up the steep cliff, whilst phoning for an ambulance which came promptly and took her to Torbay A&E. Everything was ready for her when she arrived, I understand that the consultant paediatrician was on hand immediately with the relevant nursing attention. The injury was dealt with and she was discharged perhaps within a couple of hours. She was even given a gift of a doll (probably from the Friends of Torbay Hospital? ) which had been left over from Christmas Day. So many thanks to the 999 service, the Ambulance service, the Friends and to Torbay A&E.

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Responses

Response from Sara Coburn, Patient Engagement Manager, Governance, South Western Ambulance Service Foundation Trust

Hi Plastcart,

Thank you for providing us with feedback about our ambulance service. I hope your granddaughter is feeling better now.

It's always rewarding to hear about positive patient experiences. We would be very happy to share your comments with the ambulance staff involved in your granddaughter's care. However, in order to do this we need a little more specific information. If you would like us to do this, may I ask you to contact our Patient Engagement team on either plaudits@swast.nhs.uk or 01392 453831 and a member of the team will help you further.

Thank you, again, for taking the time to share your story.

Sara

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Response from Torbay Hospital

Dear Enquirer

We are delighted to read your encouraging comments.

Staff appreciate hearing about patients’ positive experiences and your feedback will be shared with those concerned.

Kind regards

Patient Services

TORBAY AND SOUTH DEVON NHS FOUNDATION TRUST

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