"My son's discharge from hospital"

About: Bristol Royal Infirmary

My son spent 2 weeks on ICU and then 5 days on a ward.

His treatment on ICU was amazing. Wonderful skilled staff and life saving technology. Staff on the ward were lovely.

On discharge it was far less amazing. No one talked to him about what could happen after being on ICU e.g. nightmares, confusion, how long his period of recovery would be.

If I hadn't picked up a brochure on ICU explaining these issues patients can have I would have been very worried.

He has come to stay with me. He is very weak and the slightest think tires him out. He has had episodes of confusion and nightmares. I was able to reassure him this was normal but only because I had picked up the brochure on ICU. It wasn't offered and it was only luck I saw it.

I didn't know until I went to visit he was coming home that day. I was told they didn't have my phone number. The hospital had called me 3 times during his stay!

Can't fault the BRI when it comes to saving lives but I think discharge procedure could be better. I didn't help having to wait 4 1/4 hours for his medication either.

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Responses

Response from Bristol Royal Infirmary

We are pleased to hear about the wonderful care that your son received but sorry to hear about the post-discharge procedure. Please contact us and we can look into it for you: http://www.uhbristol.nhs.uk/patients-and-visitors/support-for-patients/patient-support-and-complaints/

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