"Tactless staff. Avoid!"

About: Queen Mary's Hospital (Sidcup)

Visited a family member who had fallen at home with serious mobility problems. He also suffers from Diabetes and poor general health. On my first visit was shocked at the tactless and insensitive way they treated him.

No communication or effort from any of the nurses to interact with a very elderly and vunerable man. His sugar levels were not taken until many hours after meals. He suffered several hypo's whilst in hospital and not once was this information presented to me or any other family. When questioned as to why basic communication was not kept by any staff members was met with blank stares. The nurses in meadow view ward displayed shameless and inexcusable behaviour.

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Responses

Response from Queen Mary's Hospital

I was very sorry to read about your experience of visiting Meadow View and the poor communication from our staff.

This certainly does not match the standards we expect from our services.

We generally receive very positive feedback from patients and visitors and therefore I am particularly keen to follow up the issues you have raised.

Could you please contact me directly so that I can take some further details and then investigate and provide you with a full response?

Best wishes

Keith Soper Director Adult Community Services

Tel: 020 8319 7156

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