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Treatment Centre ENT Dept

Story from nhs.uk

"Treatment Centre ENT Dept"

About: Good Hope Hospital

Once again I have to commend the staff and clinicians at the treatment centre.

This is the second time in three weeks that I have been referred by my GP for investigations and cannot fault the treatment I received.

I was seen within four days of referral.

Over the years I have had cause to experience many of the departments of the treatment centre for various things and have to say that I have always been impressed with the level of care and compassion.

Good Hope Hospital Treatment Centre is a credit to the NHS.

Thank You.

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 8 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 27/01/2016 at 09:26
Published on Care Opinion at 09:57

Dear Anthony Higgs

Thank you for your kind comments regarding your attendance to Good Hope Hospital Treatment Centre following referral by your GP.

I am so pleased to read that you felt you were seen quickly, and during your visit were treated with kindness, care and compassion, as with previous visits.

I am delighted to ensure that your comments are highlighted to Simon Rouse, Senior Nurse at the Treatment Centre, as well as to Dawn Reynolds, Patient Access Manager at Good Hope Hospital who will be thrilled to ensure that your comments are highlighted to all of the nursing and clerical support team who work in the Treatment Centre.

Thank you for taking the time to provide your comments, patient feedback is extremely important to us.

Best Wishes

Marie Helebert

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