"Kate was friendly but more than that, she listened"

About: Locala Community Partnerships CIC / Children's speech and language therapy

(as a parent/guardian),

Kate, from the Speech and Language Therapy team visited us at home to discuss our daughter's care needs.

Kate was friendly but, more than that, she listened to both my concerns and my husband's concerns about our daughter very attentively. Kate spoke to us with respect and gave us her time.

Our daughter is in and out of hospital all the time and afraid of medical professionals due to all the procedures she has to undergo... but within five minutes she was referring to Kate as 'aunty' because of the affection with which Kate was speaking with her. Thank you.

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Responses

Response from Emma Dickens, Customer Engagement Manager, Integrated Children's Services, Locala Community Partnerships CIC

Hello

This is wonderful feedback - thank you, and I know it will mean a great deal to Kate.

I am so pleased that you have had such a positive experience and, of course that your daughter felt so comfortable.

It was lovely that you took the time to share this story, and I will make sure that Kate and the rest of Locala's speech and language team see it.

Very best wishes for you and your family.

Emma

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