"Nothing at all about the AMU ..."

About: King's Mill Hospital

(as a relative),

What I liked

Nothing at all about the AMU department had spent of 2 days waiting to been seen by a doctor on this ward kept waiting informed of nothing by nurses only the doctor is on his way ! asked for pain killers will have to ask the doctors when they arrive. told to wait over night and had blood pressure then more waiting the doctors start a job and walk away for hours . The nurses could not be botherd about my partner crying in pain the only thing we kept hearing from the desk is wheres my pen whats holidays have we got off and can you get the phone i'm off for a break !

poor service kept waiting for far to long and sent home told to come back monday with pain killers after 2 full days of waiting for a doctor

POOR SERVICE FOR BREAST PAINS !

What could be improved

Staff's attitude one doctor spending time spending time to make a desition instead of passing off

no food or drink offerd on ward but never arrived twice

Anything else?

blood cleaned up of floor instead of being mopped over

Story from NHS Choices

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Responses

Response from Helen Limb, Patient and Public Involvement Manager, NHS Rushcliffe Clinical Commissioning Group

Thank you for taking the time to let us know about your recent experience.

I am sorry to hear that your experience was not a good one and understand it is very difficult to see a loved one in pain.

I shall forward your comments on to the hospital, as they value all feedback from patients and family and aim to use them to improve services.

I hope your partner is recovering well and wish you all the best for the future.

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Response from King's Mill Hospital

Thank you for your comments. We are very sorry that you felt dissatisfied with the service provided on AMU. It is difficult to address these issues without further information and if you would like to discuss this in more detail please contact our Patient Advice & Liaison Service on 01623 672222.

The Patient Experience Lead for the recently opened Emergency Assessment Unit (which has replaced AMU) has taken your comments on board and will feed all issues back to the staff.

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