"Extremely disorganised maternity services"
About: The Whittington Hospital The Whittington Hospital London N19 5NF
Since the very beginning the maternity services seemed extremely disorganised and unhelpful.
After doing a self referral and not hearing back way past the suggested time, I tried to contact the ward. Took me hours to reach someone just to be told to call elsewhere, but I got the appointment information eventually. Booking in appointment was a bit disorganised and I was given misleading information.
Unfortunately I started bleeding at 9 weeks, called the EPU just to be told they don't think I need to be seen and to wait to see if the bleeding stops. It did but returned few days later, yet again unhelpful person on the phone told me I can come and be seen by a doctor if I think I need to.
The doctor was helpful and explained everything well and I was given scan appointment for the next day. Sadly I miscarried the baby.
After a check up I was told all my future appointments will be cancelled and due to the situation I won't be contacted again.
4 weeks later and I got a call from a midwife telling me one of my appointments was moved to another day. They didn't have a clue I had a miscarriage and thought the pregnancy is well. I was told this is down to the fact that they use several paper diaries and they don't update them with the computer data.
I found that incredibly distressing and disrespectful.
I realise that nhs hospitals are in a shortage of quality staff but still expect some respect in such a hard time of woman's life.Would be great if the Whittington made some changes to avoid administrative errors of this kind.
I definitely won't be returning