"A worry"

About: John Radcliffe Hospital

I was taken to A&E with a possible neck and spine injury and had a neck brace and was strapped to the bed.

I was left by the doors of A&E and it was absolutely freezing as the doors kept opening and closing.

I was desperate for the toilet and could not get up and had asked the ambulance man to alert the nurse as I could not go of my own accord.

I waited and waited until I thought I would just get up and go anyway.

My son went and asked and was rudely told that they had much illler patients than me and I would have to wait.

I realise they were very busy but it was a 5 minute care need.

Worse of all I had a wrist band put on me and twice asked if I needed pain killers.

I said yes both times but never had these nor was I offered any water.

When I got home I took the wrist band off and 'it was not me!'.

This could have the potential to be a life threatening mistake.

Busy or not the right wrist band should go on the right person.

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Responses

Response from John Radcliffe Hospital

Thank you for your comments regarding your recent experience in A&E at the John Radcliffe Hospital.

I am very sorry that your care lacked the compassion that we expect all our patients to receive.

Please be assured that your feedback will be passed onto the Service Managers responsible for the Emergency Department. We would welcome the opportunity to investigate the issues you have raised and provide you with a response.

If you would like us to do this, please do not hesitate to contact the Complaints Department on 01865 221728 or at complaints@ouh.nhs.uk who will be happy to discuss the complaint process with you.

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