"waste of time"

About: Blackpool Victoria Hospital

I trapped my left thumb in car Door on Thursday 11_12_15 @ 1421. I had elevated it ice was still throbbing so I rang 111 they said to go to blackpool Victoria hospital in next 4 and 4 and half hour so I went checked in. reception was ok quite friendly I was told 4 and half hour wait 0030 half 5 someone called me in. Sent for an xray then took to cubicle were staff nurse came over open in a package got it ready they said by the way I'm going to burn a hole in your nail it will hurt then will squeeze it so that happened. the other nurses on ward one was quite nice friendly we was left say in clinical 0603 _0654, sister says what are you still doing here I fault you had gone, I said waiting for xray, they said I will go see came back minute later said all fine you can go but my thumb to this minute is still the same throbbing not gone down still swallen making me feel sick still.

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Response from Andrew Heath, Lead in Patient Experience & Engagement, Blackpool Teaching Hospitals NHS Foundation Trust

Thank you taking the time to share your recent experience at the Emergency Department at Blackpool Victoria Hospital.

I am sorry to hear that the level of service did not meet with the Trust's expectations. If you wish to raise the matter further, please email a member of my team at patient.relations@bfwhospitals.nhs.uk

Thank you once again for leaving feedback and taking the time to comment on your recent experience.

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