"A&E department very disappointing"

About: North Middlesex Hospital

I came to the a & e department and had to wait for over 3 hours in order to be seen. However I see people coming in and being seen after 10 min. The receptionists do not seem very keen on answering any questions either. So not satisfied with this department at all.

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Responses

Response from North Middlesex Hospital

Thank you for your feedback.

The A&E department can be very busy at times.

We have a triage process whereby the most critically ill patient gets seen first, we also have a walk in asthma clinic whereby asthma patients are seen and treated and therefore it may appear that some patients are seen before patients who have waited longer.

I am the A&E service manager, gcarter-sandy@nhs.net and will be sharing your comments with the team.

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