"impossible to get through"

About: Queen Mary's Hospital (Sidcup)

firstly I would like to point out that I am not here to criticize the hospital itself, but to complain about trying getting through to certain departments. Since Kings took over the eye clinic at Sidcup it appears to have taken a distinct turn for the worse. I had an appointment approx. 4 weeks ago and after being seen was told my next appointment would be sent to me. Before I was able to make appointments that day or would receive my next appointment a few days later. I have been trying for the past 2 days to get through but to no avail. I have tried asking the switchboard to put me through but every time I get 2 minutes of music then the line goes dead. if it wasn't for the fact that I need treatment I would just give up.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Queen Mary's Hospital

Please accept my apologies for the delay in responding to your comments. I was sorry to learn that you have been unable to contact the Ophthalmology Department at Queen Mary's Hospital. If you are still experiencing difficulty contacting them please let the PALS team know on kch-tr.palskent@nhs.net or 01689 863252 so that we can assist.

  • {{helpful}} of {{total()}} people think this response is helpful