"READ MY NOTES I'M NOT THE CONSULTANT!"

About: Newark Hospital

I was in Minster Ward for day surgery in November and every member of staff who spoke to me asked what I was having done and how it would be done, My answer was apparently not satisfactory as each time I was tutted at and corrected with a technical term. Was also made to feel stupid by a nursing asst who asked if I was having an injection today, I said I don't know I guess for anesthetic this was not what she meant she wanted to know if i was having a steroid injection. It also needs to be remembered by the staff that patients go through this process once whereas they do it multiple times a week so WE don't know what to do/whats happening.

Also in the paperwork I was given prior to coming in repeatedly told NOT to bring a mobile phone but on the day it was expected I had one to contact home; please review your pre admission advice.

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Responses

Response from Newark Hospital

Thank you for your comments.

In order to address your concerns with the department concerned, could you please ocntact the Patient Experience Department on the telephone number below.

Kind regards

Patient Experience Department

Newark Hospital 01636 685692 (direct dial)

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