"Hospital feedback"

About: Wythenshawe Hospital

Today I attended ENT at Wythenshawe Hospital. After hanging around for 2.5hrs, after having to go back to the initial ENT waiting room for a second time to discuss the results of my neck scan. I was late for work and getting stressed out. When I asked one nurse how long I would have to wait this second time round. They responded that they could not give me a time and that I would have to wait. Following this, after 20 more mins of waiting I walked over to where the files were piled up to see if my name was at the top of the files. Two nurses marched over shouted at me that I could not read notes, of which I was not doing I was just seeing if my name was near the top of this file. I never once did touch the files, nor move them nor open them, They told me 4 times when I had already sat down that I could not look at the files. When I at last responded to their rudeness which "ok you have already told me 4 times". One responed "I am not having that I am calling security", followed by "I am not going in with her". So no, my visit to ENT was not nice nor welcoming. Instead it was an example of receptionists/staff throwing their weight about. I never swore at them, nor pushed them, nor insulted them so why would they need to threaten with calling secuirty?

I shall be raising a formal complaint and if I spoke to somebody like that in work I would be sacked as bullying is not allowed in the workplace!

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Responses

Response from Wythenshawe Hospital

Thank you for taking the time to post your comments on the NHS choices website.

Please accept our apologies both for the delay which has occurred in responding to you and also for the fact that you found your experience in the ENT department less than satisfactory.

Your comments will be shared with the ENT service manager but should you wish to obtain information and advice regarding submitting a formal complaint, please do not hesitate to contact the Patient Experience Department on 0161 291 5600 or via email to pls@uhsm.nhs.uk.

Kind regards

Patient Experience Department

UHSM

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