"Cancelled surgery twice"

About: Croydon University Hospital

Never gonna use the nhs. Mayday was by far the worse hospital. All the surgeons are constantly cancelling and discharging patients. I was in the waiting room in a gown awaiting surgery. Kept waiting for over 3 hours for them to tell me they will not proceed with surgery. Another 4 patients in the same room had been cancelled. This is appalling service. We pay taxes but get no service from nhs. I've got an appointment next Wednesday at Shirley oaks. I'm hoping you get what you pay for

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Responses

Response from Croydon University Hospital

Dear Anonymous

I am very sorry that you had such a frustrating experience. We try very hard to avoid cancelling planned surgical procedures, as we fully appreciate the additional disruption and anxiety this causes patients and their families.

There are occasions when this becomes necessary, most commonly because complications during procedures mean that operations take longer than expected or because emergency cases take clinical priority. Theatre staff will do their best to keep waiting patients informed about delays and will endeavour to arrange additional theatres/staff where possible. Where a cancellation is needed, we will then try to ensure that this is rearranged as soon as possible.

Kind regards

Graham Richardson, Deputy Manager, PALS and Complaints

Our Patient Advice and Liaison Service office can be contacted on 020 8401 3210 or at ch-tr.pals@nhs.net

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