"eye appointment"

About: University Hospital (Coventry)

My partner had a eye appointment @ 11.30 and we didn't leave the hospital til 8pm we weren't offered any food or drink all day no one told us want was happening and the staff in the x ray dept were stood around talking we had to wait over and hour just for an xray absolute disgrace the way we were treated.

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Responses

Response from University Hospital (Coventry)

Thank you for taking the time to provide feedback on your partner’s experience of University Hospital, Coventry in September 2015.

I’m sorry to read your comments about the care at our hospital, you don’t describe the level of care or service that we expect. I can fully appreciate and understand your concerns and I have passed your comments on to the Group Managers for Ophthalmology (Eye) and X-Ray, so they can look into it.

I would urge you and your partner to discuss these aspects further by please contacting the Trust’s Patient Advice and Liaison Service on 0800 028 4203. If you would prefer to contact us by e-mail, our address is feedback@uhcw.nhs.uk

Alternatively, you can write to us at the following address: - PALS University Hospital Clifford Bridge Road Coventry CV2 2DX

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Communications Team University Hospitals Coventry and Warwickshire NHS Trust Telephone 0800 028 4203

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