"10 hours in A&E!"

About: Wythenshawe Hospital

Brought my daughter to A&E with a referral from her doctor, who thought she had an appendix problem. Arrived at 12.50 , put on a ward 22.15 and even then, when we were took there by a porter and a nurse, the ward staff we not expecting her. That was the theme of the day, staff were not working together. At one point my daughter was examined in the plaster room and we were left there, in the end I had to find a member of staff to see what was happening , twice. We felt we couldn't go to eat, in case we missed our slot, so survived on vending machine bits. It wasn't just us, other patients were in the same situation. Old people just left in wheelchair ect until other patients stepped in to ask for help with them. I know they said it was busy, but to me it wasn't overly, staff just seemed to be "milling around" trying to ignore eye contact .

Not a good experience

Story from NHS Choices

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Response from Wythenshawe Hospital

Thank you for taking the time to post your comments on the NHS Choices website and please accept our apologies for the delay which has occurred in responding to you.

We are sorry that you found your experience in A&E less than satisfactory and your comments will be passed to the Service Manager for A&E who will address with the relevant members of staff .

Please do not hesitate to contact the Patient Experience Department on 0161 291 5600 or via email to pls@uhsm.nhs.uk. if we can be of assistance.

Kind regards

Patient Experience Department


Kind regards

Patient Experience Team


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